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Hostie Hub is Australia’s first online platform created by hosts for hosts. Enhance your guest’s experience by providing them with items and services they can easily purchase on your very own online store.
Need help? simply enter your email below and we can arrange a suitable time to go through the whole process with you over the phone or online.
we did over $1200 in sales in our first 2 weeks, so we know it works. once you have your store up and running, its just as simple as adding your link to your welcome message in your confirmation email. Guests are then presented with extra items/services which they can buy from you. its just that simple. we believe every host/agent should have a store to remain competitive in this market.
You can choose to add products or services that are already suggested, or you could add your own. It’s completely up to you.
Suggested Products
Got a Question? we are here, to answer
Setting up your store is very easy. Once you have made your account active, just watch our online step by step tutorial to see how you can add products and services to your shop.
Hostie Hub partners with Stripe. Once you have become a host, you will be required to set up a Stripe account which will be used to manage payments into your nominated bank account. Once guests have purchased from your store, funds will be held by Stripe and released to you 24 hours after your guest checks-in.. To setup your stripe account, go to the top right hand side of your hosts page, and click on ‘connect stripe account’. Follow the prompts and you will have an account within minutes. If you have any trouble, contact me at support@hostiehub.com with any questions.
Guests can cancel for a full refund up to 4 days prior to checking in. Stripe transaction fees are not refunded and payable by the party who has decided to cancel. If the cancelled order falls within the 4 days, the host can decide whether or not to be flexible with this arrangement on their end.
Of course. Feedback is always welcome. Please forward on any other questions/suggestions to admin@hostiehub.com
Hostie Hub charges a fee of 10% on each transaction that occurs.
Hostie Hub encourages hosts to provide to the best of their ability. In cases where a guest is not satisfied with the product or service provided, we would encourage both parties to rectify the problem in house. If this cannot be achieved, reach out to Hostie Hub at support@hostiehub.com where we will do our best to act as a mediator.
Just need to explain how a guest makes a dispute claim within the 24 hours after check-in…
If you are having trouble with setting up an account, contact me at support@hostiehub.com to arrange a phone call or zoom meeting.
Please reach out to us at support@hostiehub.com with your business name, first name, surname and contact number and email with a short description of what you are selling/offering.
We will then send you login details for your new account.
Hostie Hub was created as a solution to our own problem we had in our accommodation business. We found it so time consuming and frustrating to coordinate additional services to guest and we needed a way to seamlessly upsell products from one spot.
So Hostie hub was created and we have helped numerous host increase their bottom line with adding on services that they were sometimes already providing for free.
We are passionate about our own accommodation business and adding Hostie Hub has helped us automate our business even further and see our income increase organically.
Hostie Hub is owned and operated by us, Luke and Stacey. We are a family of 7 who live in the Newcastle region. in 2016 we decided that the 9-5 wasn’t for us, so we threw it in and started managing short term accommodation. fast forward 6 years, 5 kids and multiple businesses along the way, hostie hub was born. we hope you enjoy what we have created and we look forward to connecting with other hosts along the way.
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